Your right to cancel
Under the UK Consumer Contracts Regulations 2013 you have 14 days from the day you receive your order to cancel for any reason. You then have a further 14 days to send the items back. We refund within 14 days of receiving the returned goods or proof of return, whichever comes first.
Returns
Items must come back unused, in the condition you received them, with any tags and in original packaging. We may reduce a refund where an item has been used, damaged or handled more than necessary. Some items cannot be returned for hygiene or safety reasons, and we will tell you before you buy where that applies.
How to start a return
Email ewanbullocj@gmail.com with your order number and what you would like to return. We will confirm whether the return is accepted and give you the returns address and instructions. Do not send anything back before contacting us, as unarranged returns can be refused or lost.
Return shipping costs
Unless the item is faulty or incorrect, return postage is paid by you. We recommend a tracked service because we cannot refund parcels that go missing on the way back.
Faulty or damaged items
If an item arrives faulty, damaged or not as described, contact us within 14 days with your order number and photos. We will offer a replacement, repair or full refund including postage, and we cover the return cost.
Refunds
Approved refunds go back to your original payment method within 5 to 10 business days of approval. Your bank or card issuer may take a few extra days to show it. We will email you when the refund is issued.
Exchanges
We do not run a formal exchange process. Return the item for a refund and place a new order for what you would like instead.
Late or missing orders
If your order has not arrived within 10 business days of its estimated delivery window, email us and we will trace it, resend it or refund it.
Contact
Returns and refunds: ewanbullocj@gmail.com, replies within 1 to 2 business days.